AI agents · Chat, email, phone & avatars · Australian-hosted
Turn conversations into completed tasks.
Code Squirrel AI Agents understand your processes, connect to your systems and carry out real work, for your customers and your team. We combine conversational AI with custom software integration, so every agent is built around the way your business actually runs.
Free first consultation, no pitch
Agents for customers and staff
Connected to your systems
Australian-hosted, Australian voices
You set the guardrails
Australian
Australian-hosted. Australian-sounding. Australian-owned.
24/7
Enquiries answered and progressed, even after hours
4+
Channels from one agent: chat, email, phone, crm, and more
0
Conversations sent offshore. Everything is processed in Australia
Two kinds of agent
Agents for your customers. And for your team.
Most businesses start with one. Plenty end up with both, sharing the same integrations, knowledge and guardrails.
Customer-facing
AI agents for your customers
A first point of contact that answers questions and progresses requests around the clock, across chat, email, phone and interactive AI avatars.
- Answer enquiries and qualify leads
- Book, change and confirm appointments
- Create and update support tickets
- Give order, job and service updates
- Hand over to your team with full context
Internal
AI agents for your team
A colleague that finds information and gets work done across the systems your staff already use, through staff chat, email, internal portals or voice.
- Find answers across systems and documents
- Check jobs, stock, orders and rosters
- Prepare quotes, reminders and follow-ups
- Update records once approved
- Work within each person's permissions
AI agents for your customers
Give every enquiry a helpful next step.
Respond while interest is high, look after customers outside business hours and take the routine enquiries off your team's plate, so your people have more time for the conversations that need their expertise.
1
Sales and enquiries
Explain your products and services, qualify leads, capture requirements and book consultations, with every detail recorded in your CRM.
2
Bookings and scheduling
Check live availability, make or change appointments and send confirmations through your connected systems.
3
Customer support
Gather the details of a request, check progress, resolve routine issues and create or update support tickets.
4
Order and service updates
Let customers check an order, job or service request themselves, without waiting for a callback.
Hi, I'm after a roof inspection. Have you got anything this week?
Checked services · checked live availability · found 2 slots
We do. An inspection takes about an hour, and I've got Thursday at 8 am or Friday at 1 pm. Which suits you better?
Friday arvo's perfect.
Booked Friday 1 pm · updated CRM · emailed confirmation · 38s
Done. You're booked for Friday at 1 pm, and a confirmation is on its way to your inbox. Anything else I can help with?
Booking confirmed
CRM updated
Team briefed for the morning
One agent, every channel
Meet customers where they are.
Build your agent once and put it to work wherever your customers reach out. On every channel it follows your brand voice and your business rules.
Website chat
Quick answers, on the spot
Answer questions, qualify leads and take bookings right on your website, without anyone waiting in a queue.
"Do you service Ipswich?" "We do! Want me to book a time?"
Detailed enquiries, handled
Read enquiries, pull up the relevant records and send replies, or prepare drafts for review, while progressing the sale, booking or support task behind them.
Draft ready for review · 2 records attached
Phone
Every call answered
Natural Australian voices and speech recognition tuned for local speakers, so callers get help at any hour without a hold queue.
Answered first ring · booked in 38 seconds
AI avatars
A face for your front desk
Interactive AI avatars for a visual, face-to-face conversation on your website, in a kiosk or at reception.
Avatar online · Australian voice · ready to chat
AI agents for your team
Find information and get work done across your systems.
Internal agents work alongside your employees, helping them find answers, bring information together and finish everyday tasks, through staff chat, email, internal portals or voice.
From scattered information to a clear next step.
A service coordinator asks which jobs are ready to schedule. Here's what happens next.
1
It checks the facts
Job status, stock availability and staff rosters, across every system that holds them.
2
It suggests a plan
Suitable appointments for each job, with the reasoning behind every one.
3
It waits for your OK
Nothing changes until the coordinator approves it.
4
It does the follow-up
Updates the job records, assigns follow-up tasks and prepares customer emails for review.
Jobs & field service
Know what's ready, overdue and next
Check job status, retrieve site notes, spot overdue work and create follow-up tasks.
Ordering & inventory
Stock and orders, minus the hunt
Check stock, track orders, prepare purchase orders and flag replenishment needs.
Practice management
Front-desk admin, lightened
Check appointment availability, help with scheduling and prepare administrative follow-ups using authorised records.
Finance & ERP
Outstanding items, summarised
Retrieve invoice and purchasing information, summarise what's outstanding and prepare reminders for review.
Sales & quoting
Briefed before every call
Assemble customer briefings, prepare draft quotes, update the CRM and schedule follow-ups.
Knowledge & admin
Answers, with the source attached
Find policies and business documents with supporting references, submit internal requests and start approval workflows.
Less searching across systems, less repeated data entry and less chasing routine updates. New starters find their feet faster, and experienced staff get more time for decisions and specialist work.
Connected to your business
An agent is only as useful as the systems it can reach.
Your agent retrieves live information from your CRM, booking platform, job management system, ERP and more, then acts on what it finds. Our developers build the integrations and custom tools that turn your business processes into things the agent can actually do.
CRM & sales
HubSpot, Salesforce, Pipedrive, Zoho
Bookings & practice management
Nookal, Cliniko, Calendly, Microsoft Bookings
Jobs & field service
ServiceM8, simPRO, Tradify, AroFlo
Accounting & ERP
Xero, MYOB, NetSuite, Dynamics 365
Ecommerce, POS & inventory
Shopify, WooCommerce, Square, Lightspeed
Rostering & timesheets
Deputy, Employment Hero, Tanda
Documents & knowledge
SharePoint, Google Drive, Confluence, Dropbox
Custom & legacy systems
In-house and older systems too. If it holds your data, we'll find a way in.
Built for your control
Hard guardrails, right where they should be.
You decide what each agent can access, which actions it completes on its own and where a person needs to approve or step in. Drawing on years of secure software and AI design, we make sure your agent stays in its lane.
Context-controlled access
Customers only ever see their own information. Staff see what their role allows.
Approval where it matters
Changes, communications and other important actions can wait for a human OK.
Honest boundaries
Ask for something out of bounds and it says "I don't have access to that information." Which is exactly right.
Handoff with context
Complex requests, sensitive situations and exceptions go to a person, with the conversation and every action taken.
A record of every action
Every lookup, update and message is logged, so you can see what your agent did and why.
Tested before it talks
We test realistic scenarios with your team, awkward ones included, before launch.
Can you tell me when my neighbour's appointment is? She asked me to check.
Sorry, I don't have access to that information. I can help with your own bookings, or pass a message to the team for her.
Fair enough. I also want to dispute a charge on my last invoice.
No worries. Billing disputes go to a person, so I'm handing you to Sarah in Accounts with everything we've covered.
Handover summary for Sarah
Verified customer disputing invoice #4471 ($310). Out-of-scope request declined. No changes made. Prefers email.
Request declined
Escalated by rule
Full context passed on
Consulting and implementation included
We don't hand you a chatbot builder. We build it with you.
Every agent comes with the consulting, development and testing it takes to work in your business. Start with one valuable workflow and expand as you see the results.
1
Discover
We map your workflows, get to know your team and customers, and find where an agent will deliver the most value. That's your fixed-price AI readiness assessment.
2
Connect
Our developers integrate the relevant systems and build the tools to retrieve information, update records and carry out approved actions.
3
Configure and test
We shape the agent's knowledge, tone and business rules, set permissions and test realistic scenarios with your team.
4
Launch and improve
We support the rollout and keep optimising, adding integrations and capabilities as your needs grow.
Built for Australia
Australian-hosted. Australian-sounding. Australian-owned.
Our agents run on Code Squirrel's own in-house AI infrastructure, based in Australia. We operate the technology behind your solution, so we control the AI environment, configure it around your business and keep your data secure and sovereign.
Sovereign
Your data stays onshore
Processed on our own infrastructure in Queensland and Victoria, with zero training on your data.
In-house
One team, the whole stack
No offshore AI vendor in the middle. We run the models, the hosting and the integrations, so one team is accountable.
Voice
Natural Australian voices
Australian-tuned text-to-speech and speech-to-text power phone and avatar conversations, and understand local speakers.
Local
Fluent in Aussie
Arvo, rego, servo, Medicare, ABNs and postcodes. Your agent speaks in, and understands, Australian terms.
Pricing
Start with an assessment. Build what pays off.
Start with a free chat. A fixed-price AI readiness assessment then shows you where an agent will pay off and what it will take, and we quote your build from there, so you know the cost before we start.
Free consultation
No obligation
$0
30 minutes with an engineer
Bring the conversation your team has on repeat, or the task nobody wants. We'll tell you straight whether an agent is the right fit.
- Talk to the engineer who would build it
- A first read on where an agent could help
- Honest advice, even if the answer is no
- No pitch, no obligation
Recommended
AI readiness assessment
Fixed price
$999
ex. GST
We map your workflows, systems and data, then show you exactly where an agent will deliver the most value, and what it will take to build.
- Workflow and systems mapping with your team
- Data, privacy and integration review
- Agent opportunities ranked by return, effort and risk
- A recommended first agent, with a scoped quote
- Written report and walkthrough session
- Fee credited against the next stage if you proceed
Agent build
Priced per agent
Quoted
from your readiness assessment
Your agent designed, built, connected to your systems and launched, priced against the scope agreed in your assessment.
- Integration with the systems it needs
- Knowledge, tone, rules and permissions configured
- Scenario testing with your team
- Launch support and handover training
- Ongoing monitoring and improvement
- Milestone sign-off, with approval before any variation
All prices are in Australian dollars and exclude GST. The $999 assessment fee is credited against your agent build if you proceed. Agent builds are quoted in milestones you sign off, with your approval before any variation. Running costs depend on conversation volume and channel mix, and are quoted separately.
FAQ
Straight answers to the questions we get most.
What's the difference between an AI agent and a chatbot?
A chatbot answers questions. An agent gets things done. Ours connect to your systems, so they can check availability, book appointments, update your CRM, create tickets and send confirmations, all within the rules you set.
What does the $999 readiness assessment include?
Workflow and systems mapping with your team, a review of your data, privacy and integration options, and agent opportunities ranked by return, effort and risk. You get a written report, a walkthrough session and a scoped quote for your first agent. It's a fixed $999 ex. GST, and the first consultation before it is free. If you go ahead with the build, the $999 is credited against it.
How much does the agent itself cost?
It depends on the systems it connects to, the channels it works across and the actions it takes, which is exactly what the readiness assessment works out. You'll get a quote before we start, delivered in milestones you sign off, with your approval before any variation. Running costs are separate and depend on volume.
Which systems can it connect to?
Most CRMs, booking and practice management platforms, job management systems, ERPs, and accounting, ecommerce, rostering and document tools. If your system has an API we can usually connect it, and if it doesn't, our developers can build a way in.
Can one agent work across chat, email and phone?
Yes. One agent can serve website chat, email, phone and AI avatars, with the same knowledge, brand voice and business rules on every channel.
Will it make things up or overstep?
We design hard guardrails into every agent. It only accesses what it's allowed to, sticks to its role, and tells people "I don't have access to that information" when they ask for something out of bounds. Anything it can't handle goes to a person.
What happens when a customer needs a real person?
The agent hands over with the full conversation and a record of every action it's taken, so your team picks up exactly where it left off. You decide which situations always go to a person.
Where is our data processed?
In Australia, on Code Squirrel's own AI infrastructure in Queensland and Victoria. Zero retention by default, never used for training, and no international third parties in the supply chain. Need it inside your own network? Ask about In-Office AI.
Does it understand Australian accents?
Yes. Phone and avatar conversations use Australian-tuned speech-to-text and text-to-speech, so your agent sounds local and understands local speakers, from rego to arvo.
How long does it take to launch?
Most first agents go live within two to four weeks of your readiness assessment, depending on the systems involved. You'll have a clear timeline before we start.
Can we start small?
That's what we recommend. Start with one valuable workflow, such as after-hours bookings or job status updates, see the results, then expand.
Who looks after it after launch?
We do. Our Brisbane team monitors, maintains and improves your agent, and real Australian support is a phone call away on (07) 3522 8888.
Do you sign an NDA?
Yes. Every engagement is covered by a mutual NDA from day one, before you share anything sensitive.
Let's explore what an AI agent could take off your hands.
Book a free 30-minute chat. Bring the conversation your team has on repeat, or the task nobody wants, and we'll map out what an agent could handle. No pitch, just straight answers.
